Contact & FAQ – MyFaceBoxerUK
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    • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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FREE SHIPPING over £49.00

Contact & FAQ

Photo Questions

1.What makes a good photo?
Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!
A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!
Avoid blurry photos - the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

2.Can I upload something other than a person, dog, or cat?
Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

3.Can I see a proof of how my product will look?
Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

Ordering and Payment

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.
For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of 30% customization fee per item, because the item is made to order and can no longer be sold as new.
If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.
Please review our Return Policy here if you have other questions regarding this subject.


Shipping Questions

How long does it take to receive my product?

Typically, it takes about 3-5 business days for our boxer to be produced and sent out. Once shipped, it generally takes 8-10 business days for UK orders to arrve with standard shipping. International shipping times vary based on the destination.

Please note that during the holidays our production time may vary.

If we were unable to answer your questions here, please scroll down and don't hesitate to send us email! Our team will be in touch.

If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

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Address: RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL,Hong Kong,528437

Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. If you have any question please contact cs@myfaceboxer.com. We appreciate your patience & understanding.

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