Contact & FAQ
1.What makes a good photo?
Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!
A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!
Avoid blurry photos - the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.
2.Can I upload something other than a person, dog, or cat?
Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.
3.Can I see a proof of how my product will look?
Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.
Ordering and Payment
We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.
If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.
Since your personalized products are one-of-a-kind and made just for you, 50% of the customization cost is included in the product price. If you want to cancel an order in which the products have already been made, we will refund after deducting 50% of the customization fee.
To cancel an order, please send us an email with your order number and we will be able to assist you. Our designers work quickly, so be sure to contact us as soon as possible!
How long does it take to receive my product?
Typically, it takes about 3-5 business days for our socks to be produced and sent out. Once shipped,delivery time is around 7-10 working days.
Please note that during the holidays our production time may vary.
And sorry for the delay caused by the COVID-19.
If we were unable to answer your questions here, please scroll down and don't hesitate to send us email! Our team will be in touch.
If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
TRACK ORDER CLICK HERE
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. If you have any question please contact firstname.lastname@example.org. We appreciate your patience & understanding.
Service Telephone: 1-844-869-1500
Mon-Fri. 9.00 AM - 6.00 PM, New York Time.
We are experiencing high volume of calls resulting to busy circuits. We recommend that you contact us through email or live chat or by clicking the "Contact Us" button. Please note: 1. Once your request is submitted successfully, you will receive an auto reply within 1-2 mins to acknowledge receipt. If you have any difficulties in receiving this auto reply, please check the email address used or your spam folder. 2. Please do not create additional inquiries regarding the same issue and give our Customer Support up to 24 hours to respond to your emails or tickets.
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