Terms & Conditions

RETURN & EXCHANGE within 90 days
FREE U.S. SHIPPING over

CONTACT US
Where is my order?

1. Allow 5-30 mins for payment processing. Check back to track your order.

2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

3. We’ll email you when it’s on its way—check inbox/spam!

Other Questions?

Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

Want to cancel, modify, or return your order?

1. Tap here to find your order first.

2. Based on your order status, you can:

- View Design Details & History

- Upgrade Express Shipping (if order is eligible)

- Change Products

- Cancel or Refund (unshipped)

- Return & Exchange (delivered)

- Confirm Received to Review
TRACK ORDER
Where is my order?

1. Allow 5-30 mins for payment processing. Check back to track your order.

2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

3. We’ll email you when it’s on its way—check inbox/spam!

Other Questions?

Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

Want to cancel, modify, or return your order?

1. Tap here to find your order first.

2. Based on your order status, you can:

- View Design Details & History

- Upgrade Express Shipping (if order is eligible)

- Change Products

- Cancel or Refund (unshipped)

- Return & Exchange (delivered)

- Confirm Received to Review

Search History

Track Order
CONTACT US
Where is my order?

1. Allow 5-30 mins for payment processing. Check back to track your order.

2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

3. We’ll email you when it’s on its way—check inbox/spam!

Other Questions?

Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
Want to cancel, modify, or return your order?

1. Tap here to find your order first.

2. Based on your order status, you can:

- View Design Details & History

- Upgrade Express Shipping (if order is eligible)

- Change Products

- Cancel or Refund (unshipped)

- Return & Exchange (delivered)

- Confirm Received to Review

FREE U.S. SHIPPING over ￡49.00

PAYMENT & ORDER

Currently, for safety and convenience, we prefer to accept credit card as our main payment method. GBP is allowed.

Once an order is submitted, it begins designing and processing as quickly as possible. Therefore, If you want to return and exchange the item, please contact us, we need to verify it is in production or not. That means that even if you contact our customer service department 24 hours later after you change your mind about your order, it might already be put into production or in the shipping process. In that case, we can't change or cancel an order once it has been put into one-of-a-kind production or sent out. Please notes: For orders have been put into production or dispatched, please refer to Return and Exchange Policy.

Orders may take up to 5 business days to process before they are shipped. This accounts for the time utilized when processing products and packaging. Customized orders take a little longer process than those traditional finished products. Please note that during the holidays our production time may vary. Once the order is sent out, with the standard shipping, it will take about 3-5 business days for the order to reach your shipping address within US. International shipping is not available currently.

Along the way, you will receive your tracking No. through email to track the order online.

Please note: The actual delivery time may vary, depending on the shipping method you select, your shipping address, and your local postal service. Notes: Shipping estimates are from day of shipping not from day of ordering. Customers are responsible for lost due to wrong shipping information.

EXCHANGE & RETURN

If you are not completely satisfied with your purchase, it may be exchanged for a replacement or refund within 90 days from the date of the receipt of your purchase. The item must be unworn, in the original packaging with SKU label attached and accompanied by the order number. No returns are accepted after 90 days from when you receive. Please notes: For orders have been put into production or dispatched, please refer to Return Policy or please contact our customer service for return.

All sales are final after 90 days from receipt.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Please note that all refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

MODIFICATIONS

Myfaceboxeruk reserves the right to modify this Web Site, and the rules and regulations governing its use, at any time. Modifications will be posted on the Web Site, and users are deemed to be apprised of and bound by any changes to the Web Site. Myfaceboxer.co.uk may make changes in the products and/or services described in this Web Site at any time.

Myfaceboxeruk reserves the right to limit the quantity of items purchased per person or per order for any reason. These restrictions may apply to orders placed by the same account. We will notify you should such limits be applied in the purchasing process.

We endeavor to present accurate information on our website at all times. However, there may be occasions when information on Myfaceboxer.co.uk may contain typographical errors or other inaccuracies. Any such errors are wholly unintentional and we apologize if erroneous information in any way affects your individual order. We reserve the right to amend errors, or to update product information at any time, without prior notice.

DISCLAIMERS

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing. We are not responsible for any losses caused by improper use, such as overstretching, or being dyed. If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.

Governing Law

(1) These terms and conditions are between the customer and

Ramonet International Trading Co., Limited.

(2) The governing law in the terms of service should be governed by and construed in accordance with the laws of HK.

The product customization information does not match or an error in customization.

●open lines ●broken ●stained ●unclear pictures rendering or lettering

Wrong or mismatched size.

Wrong or lost shipment.

Chose the wrong size for the product.

Personal Reasons due to personal taste, changed mind etc.

Product damage caused by exposure to corrosive substances or chemicals.

Product damaged by misuse, mishandling, or poor maintenance.

Items that have been washed, worn, or soiled and damaged resulting from customer's handling.

Not the product itself, but only the other items or gifts included with the order.

Products that exceed the return processing time limit (90 days after the order is signed).

Coupon code or gift card.

The product model or serial number recorded in the shopping order applied for return or exchange does not match the product sent back.

Partial returns or exchange of products from a set item is not acceptable.

STEP 1 Contact Customer Service

STEP 2 Contact Customer Service

STEP 3 Email Notification

STEP 4 Contact Customer Service

1. Please submit a support ticket and attach clear photos of the logistics face sheet and the items that represent a quality issue.

2. Please contact our customer service team to request details such as return authorization and return instructions. 5A, Building A, Zhihui Park, Yuangang Road Number 3110, Tianhe area,Guangzhou,Guangdong, China.

3. In order to ensure that your return is successful, you must inform the customer service of your return needs before returning it. Failure to notify customer service of your return request in advance puts a risk for lost package/s and your return request will not be accepted (our mail room will not accept unannounced packages and will be returned by the courier or post office back to origin). Also, please note that the "Ship From" address is different from the address of our Returns Acceptance

If you sent your return to the wrong address and If you did not follow the return instructions/methods instructed through email etc.., the additional costs (including customs declaration fees such as customs duties) will be deducted from the refund. Our Return Address is Attn: Qiantong Deng Qianhai Maiyuan, Dalongcunduan #1, Xinling Road, Dalong Street, Panyu District , Guangzhou, Guangdong, 511450 China Tel: +86 18122124602

Precautions for return and exchange

Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
The points given for this purchase will be automatically deducted from the corresponding points value after a successful return (only for sites that offer rewards points)
Coupon codes expires after use and cannot be restored after return.

Refund Procedure

After receiving your returned item, we usually process your return within 1-3 business days. You will receive an email notification and you are required to reply to the email as soon as possible after receiving the notification.
We usually begin processing refunds within 1-2 business days of receiving a return, order cancellation or any other reason for a refund. Refunds will be processed using the same payment method as when you purchased the product, unless we have expressly agreed, in our sole discretion, to use a different payment method. Notwithstanding the above, regardless of payment method, all refunds must be deposited into an account in the name of the original payment method account holder.
Explanation of refund time: Please note that it may take additional time (approximately 10 business days) for the refund to be reflected in your account. The timing of the refund will depend on the billing cycle of the payment gateway (e.g. your credit card billing processing cycle) or your financial institution. If we have made a refund in our system, but the refund has not reached your account for more than 10 working days, please contact your payment method provider or financial institution

Cancellation Policy: Cancellation or replacement of unshipped products

Non-customized products can be canceled or replaced when they are not shipped, without any charge.
For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee.
Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.